Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is REMOTE.

FTE: 1.000000

Shift: 1st shift flexible 7 am to 5 pm with the ability to flex when needed for staff training.

Job Summary:

Responsible for the facilitation of training for Froedtert and MCW Patient Engagement Center (EPEC) staff. This includes EPEC (Enterprise Patient Engagement Center) departmental onboarding, EPEC (Enterprise Patient Engagement Center) core skills, customer experience, call flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.


Two (2) years of training experience required.

One (1) year of healthcare experience required.

One (1) year of Electronic Medical Record (EMR) required.

Epic Electronic Medical Record experience preferred.


Bachelor’s Degree in related field required. In lieu of Bachelor’s Degree, an Associate’s Degree in related field and an additional two (2) years of directly related work experience may be considered.


Two (2) years of experience as a trainer, corporate training specialist, or related position.


Demonstrated proficiency in utilizing Microsoft Office applications.

Effective interpersonal communication and writing skills.

Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.


Epic certification/licensure preferred

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan – 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.


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