Helpdesk Analyst, FCH – IT SERVICE DESK

Website Froedtert

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. 

This job is Hybrid.

FTE: 1.000000

Shift: 3rd shift Wed 6pm – 6am, Thurs 6pm – 6am, Fri 6pm – 6am, and every other Sat 6pm – 6am Includes working on holidays that fall on scheduled shifts

Job Summary:
This position works independent and is responsible for helping end-users who are having any computer related hardware or software problem for Froedtert & Community Health’s Information Systems. Problems may be related to personal computing hardware, MS Windows desktop operating systems, MS Office products, miscellaneous client access software and a variety of other software programs. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals’ network.


Three or more years of relevant Help Desk and customer service experience is required. 

Experience in hospital or healthcare setting is preferred. 


Knowledge of computer/network principles at a level normally acquired through completion of a Associate degree in a relevant technology field or acquired through a combination of education and experience is required.


Broad knowledge of IT services, applications and infrastructure 

Working knowledge with computer skills utilizing and supporting Microsoft Office and Windows operating systems 

Professional interpersonal skills in communicating with all levels of hospital personnel, vendors and IT staff Strong analytical, documentation and problem solving skills 

Ability to manage multiple tasks

Perks & Benefits at Froedtert Health 

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: 

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan – 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available 

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. 


We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.



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