Supervisor – Patient Access – West Bend Health Center


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This job is ON – SITE.

FTE: 1.000000

Shift: Shift 1

Job Summary:

The Supervisor, Patient Access is responsible for managing the daily operations of front desk staff including the call center. Plans, organizes, directs, and evaluates the management of systems and staff for: registration, and reception, call centers and cash drawer balancing functions. Maintains productivity levels to allow for timely and accurate completion of all activities. Other duties as assigned.


A minimum of 2-3 years of previous experience working in a clinic or other medical office setting is required. 1 to 2 years previous supervisory experience in a clinic or other medical setting is preferred.


Associates Degree in Business, Healthcare or related field is required. In lieu of the educational requirement, 2 years of supervisory experience is required. Bachelors Degree preferred.


Working knowledge of personal computer and other office equipment. Excellent communication skills with demonstrated evidence of leadership and initiative. Ability to interact with people effectively. Proven success at managing a customer service area. Knowledge of management practices, including supervision, hiring and disciplinary procedures. Skill in planning, organizing, delegating and supervising. Strong written and oral communication skills. Ability to take initiative and to exercise independent judgment, decision making and problem-solving expertise.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan – 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin’s only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.


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